Question 1

How do I book you for an event?

Accepted Answer

Inquiries can be made by filling out the Event Request form. Once the form is submitted, please allow up to 48 hours for a response.

Question 2

How soon in advance should I place an order?

Accepted Answer

The sooner the better! Dates book fast, and we cannot guarantee your event date will be available. We currently allow bookings in the current month and the following month out only. For example, if it’s January 1st, we only allow bookings for all of January and February. Once February 1st comes, the March calendar will open.

Question 3

Is a deposit required?

Accepted Answer

Yes, a 50% deposit is required to hold your timeslot on the date of your event. The deposit is non-refundable within 30 days of delivery. Remaining balances must be paid no later than 2 weeks before your event.

Question 4

Do you deliver? How far will you travel?

Accepted Answer

Yes, we deliver and setup in Philadelphia, PA, and we’re willing to travel to just about any place else!

Question 5

What type of balloons do you use?

Accepted Answer

We use TufTex and Qualatex balloons to ensure your balloons look great for your event!

Question 6

If I provide the balloons, will that decrease the balance on my order?

Accepted Answer

In short, no. We use the highest quality balloon brands available to us and we don’t want to be responsible for anything that happens to the balloons that you provide. If you have any specific requests, we will try to accommodate your needs!

Question 7

How long will the balloons last?

Accepted Answer

Balloons tend to last several hours before they begin to deflate. For more information on how to make your balloons last, visit our Balloon Care page.

Question 8

Can I leave you a review?

Accepted Answer

Yes, we'd love to hear from you! You can leave us a review using our Feedback form. We appreciate your feedback.

Frequently Asked Questions